Leaving your answering service,
without dropping a single call.

Pull out the contract you signed

Look for three things: the notice period (30 days is common), whether you're in a term commitment or month-to-month, and any early-termination language. Note the renewal date — many service contracts auto-renew, and the cheapest exit is usually at the boundary.

Check what the final bill will look like

Per-minute and per-call services often bill in arrears, so expect one more invoice after you cancel. If you prepaid a package of minutes, ask what happens to the unused balance — policies vary, and it's worth asking the question before you give notice.

Confirm who owns your phone number

If callers dial your own number and the service just receives forwarded calls, you own the number and switching is simple — you redirect the forwarding. If the service issued you a number that's printed anywhere, ask about porting it out before you cancel, not after. Never cancel a service that controls a number you still need.

Plan a short overlap, not a hard cutover

The safe sequence: get the new coverage live first, verify it's answering the way you want, then give notice on the old service. An overlap of even a few days means no window where calls have nowhere to go.

Give notice in writing

Email, not a phone call — you want a dated record. Ask for written confirmation of the end date and the final invoice. If there's a retention offer, remember why you started this checklist.

Redirect and verify

Point your forwarding (or your new routing) at the new service, then call your own main line after hours and listen to what a caller hears. The switch isn't done when the paperwork clears — it's done when the after-hours test call gets answered.

Yes — callers keep dialing the number they've always used. The routing is handled before you go live, and nothing changes on the caller's end. If your current provider controls a number you use publicly, sort out porting before you cancel (step 3 above).

Yes, and that's the recommended sequence — Luna Front is live and answering calls within 5 business days, so you can have it answering and verified before you give notice. The overlap means no coverage gap, and the 30-day ROI guarantee starts when you go live. Text messaging activates on carrier approval — typically 10–14 business days after we receive your EIN — so if your current service sends texts to your customers, keep it running until that clears.

Instead of an operator taking a message from a shared script, calls are answered in your own voice, intake runs by your rules, and appointments book directly into your calendar. The dial-in experience — your number, your greeting — stays yours.

No — it's a practical checklist. Contracts differ, and if yours has unusual termination terms, have someone qualified read it. The checklist just makes sure the right questions get asked in the right order.