Security & Your Data
Built to protect your data.
Your callers' information is handled with care at every step — from the first ring to the booked appointment.
Per-Client Separation
Each client is set up as its own separate account, so your data is kept apart from other clients'.
Encrypted Connections
Caller and booking details are transmitted over encrypted, secure connections.
Controlled Access
Access to your account is permission-based and logged, so only authorized people can reach your data.
Only What's Needed
We collect only what's needed to answer, qualify, and book — nothing more.
No Silent Drop-Offs
When a call goes beyond Luna Front's scope, it's escalated to your team or flagged for follow-up — every call has a defined outcome.
BAAs & HIPAA
Where we stand on a BAA.
A Business Associate Agreement is available on request on Pro. Ask during onboarding and we'll have it signed before you go live.
To be precise about what that means: a BAA is a contract about how we handle protected health information. It isn't a certification, and no vendor's BAA makes your practice compliant on its own — your own policies still do that work.
Have a specific security or data-handling question? We're happy to walk through it.
Book a consultationAnd what you see of it → Your call records and weekly summaries