Security & Your Data
Built to protect your data.
Your callers' information is handled with care at every step — from the first ring to the booked appointment.
Per-Client Separation
Each client is set up as its own separate account, so your data is kept apart from other clients'.
Encrypted Connections
Caller and booking details are transmitted over encrypted, secure connections.
Controlled Access
Access to your account is permission-based and logged, so only authorized people can reach your data.
Only What's Needed
We collect only what's needed to answer, qualify, and book — nothing more.
No Silent Drop-Offs
When a call goes beyond Luna Front's scope, it's escalated to your team or flagged for follow-up — every call has a defined outcome.
BAAs & HIPAA
The straight answer on BAAs.
We don't currently sign Business Associate Agreements, and we're not going to describe ourselves as HIPAA compliant while that's true. If your practice requires a signed BAA before it can bring on a vendor, Luna Front isn't your fit today — and we'd rather you heard that here than three calls into a sales process.
What we do instead is keep the surface small. The five practices above are the whole of it: separate accounts per client, encrypted connections, permission-based and logged access, and collecting only what's needed to answer, qualify, and book. On the call itself, Luna Front gives no medical, legal, or real-estate advice — questions that need a licensed judgment route to your providers, your attorneys, or your agents by the escalation rules you set, rather than being answered.
If it's a question of what your specific workflow actually touches rather than a hard policy requirement, that's worth fifteen minutes — bring it to a consultation and we'll tell you honestly whether it works.
Have a specific security or data-handling question? We're happy to walk through it.
Book a consultationAnd what you see of it → Your call records and weekly summaries