Front Desk Coverage Score
Where do your calls
actually go?
Seven quick questions about how calls run at your business today. About 60 seconds — your answers stay on this page.
On weekdays, when does live phone answering end?
What the score measures
Seven questions, each about a different hour of the week when a caller might not reach anyone: when live answering ends on a weekday, what happens on Saturday and Sunday, who picks up during a busy stretch, who covers lunch, how quickly a voicemail gets a call back, what a first-time caller does when nobody answers, and how appointment reminders and rescheduling are handled today.
Every answer carries a weight. They are added up, subtracted from a perfect week, and expressed as a percentage — so a score of 100 describes a week with none of the gaps these questions look for. The result lands in one of three bands: strong coverage, partial coverage, or wide-open gaps.
What comes back is your score, the specific gaps your answers described, and the plan whose capabilities line up with them. It is a self-assessment built from what you chose — not a measurement of your business, and not a prediction of results.
Not in the mood for questions? These two answer a narrower question and take less time.