How It Works
A front desk that never misses,
set up and run for you.
LunaFront is a fully managed AI front desk. We configure it around your practice — your services, booking rules, and voice — then it answers every call, handles intake, and books appointments around the clock. Here's exactly how it works.
The call flow
What happens on every call.
A call comes in
Day or night, the moment your phone rings, LunaFront answers — no voicemail, no hold music, no busy signal, even when several calls land at once.
It answers like your front desk
In your practice's voice, with your greeting and your information. It sounds like a knowledgeable member of your team — not a generic robot.
It handles intake & qualifies
It asks the questions you'd ask, captures the details you need, and follows the exact booking logic you set during onboarding — flagging urgent or high-value callers.
It books the appointment
The booking lands directly in your calendar, and it can reschedule and cancel too. If a call genuinely needs a person, it escalates or takes a detailed message — a call is never dropped.
A Call, Annotated
What a call sounds like.
Illustrative example. This is a written walkthrough of the call flow — not a recording or transcript of a real call, and Radiance Med Spa is a fictional practice. The real thing is the live demo: LunaFront calls you.
Tuesday · 9:07 PM · the practice closed two hours ago
LunaFront (AI)
Thank you for calling Radiance Med Spa. This is the front desk — how can I help you today?
▸ Picked up right away — 9 PM on a Tuesday, after close. No voicemail.
Caller
Oh — hi. I saw you do lip filler. Can I ask a couple of questions?
LunaFront (AI)
Of course. We offer lip filler with our nurse injectors, and everything starts with a consultation — that's where you get a personalized plan and exact pricing. Would you like me to find you a time?
▸ Answers from the practice's own services and rules — it never improvises.
Caller
Maybe. I work until 5 most days, though. And… is filler okay if I'm breastfeeding?
LunaFront (AI)
That's an important question for your provider — I'll note it on your file so it's answered at your consultation; I don't give medical advice on the call. As for timing, we have evening openings Tuesdays and Thursdays. Thursday at 6:15 is available — would that work?
▸ Clinical questions are never answered by the AI — they route to the provider. Times follow the practice's real availability rules.
Caller
Thursday at 6:15 works.
LunaFront (AI)
Perfect. Can I get your first and last name, and the best number for a confirmation text?
▸ Intake — it captures exactly the details the practice set during onboarding.
Caller
Jordan Avery — 555-0134.
LunaFront (AI)
Thank you, Jordan. You're booked for a lip filler consultation Thursday at 6:15 PM — you'll get a confirmation text shortly, and your provider will have your question ready to discuss. Anything else I can help with tonight?
▸ The booking lands on the calendar with notes attached. And if a caller ever needs a human, the call escalates by the practice's rules — every call ends with a defined outcome.
A script can only show you the flow. The voice, the timing, the feel — that's what the live call is for.
Hear it call youWant to steer the call yourself? Explore what happens on other paths →
Built for the real world
No voicemail. No busy signal. No dropped calls.
After hours & weekends
It answers when your desk is dark — exactly when most booking inquiries come in.
Call spikes
It handles many calls at once, so a busy stretch never turns into a busy signal.
Smart escalation
True emergencies and human-only requests route to you, your way — never ignored, never dropped.
Integrations
Works with the tools you already use.
The integration work is ours, not yours — there's nothing for you or your staff to install or learn.
Your calendar & scheduling
Bookings land where you already manage your day, entered the way your front desk would enter them.
Your CRM & patient records
New leads and call details flow into the system you already use to track patients.
Your phone number
Callers reach you on your existing number — we set up the routing so nothing changes for them.
Onboarding
Live in about five days.
Day 1 — Kickoff
We learn your services, booking rules, hours, and how your front desk should sound.
Days 2–3 — Configuration
We build your scripts, intake flow, and booking logic, and connect your calendar, CRM, and phone number.
Day 4 — Testing
We run test calls with you and fine-tune until it handles your real scenarios correctly.
Day 5 — Go live
Your AI front desk starts answering — and we keep managing and adjusting it for you.
Capabilities
What it does — and what it doesn't.
What LunaFront handles
What it leaves to your team
Fully Managed, Not Self-Serve
AI receptionist software makes it your job.
LunaFront makes it ours.
Write the AI's scripts, prompts & booking logic
Connect the calendar and your systems
Test it before it takes a real call
Monitor calls & fix odd behavior
Keep it current as services & hours change
What lands on your desk
| With DIY AI software | With LunaFront | |
|---|---|---|
| Write the AI's scripts, prompts & booking logic | You do | We do |
| Connect the calendar and your systems | You do | We do |
| Test it before it takes a real call | You do | We do |
| Monitor calls & fix odd behavior | You do | We do |
| Keep it current as services & hours change | You do | We do |
| What lands on your desk | A settings dashboard | Bookings & call summaries |
Security & Your Data
Built to protect your data.
Your callers' information is handled with care at every step — from the first ring to the booked appointment.
Per-Practice Separation
Each practice is set up as its own separate account, so your data is kept apart from other clients'.
Encrypted Connections
Caller and booking details are transmitted over encrypted, secure connections.
Controlled Access
Access to your account is permission-based and logged, so only authorized people can reach your data.
Only What's Needed
We collect only what's needed to answer, qualify, and book — nothing more.
No Silent Drop-Offs
When a call goes beyond the AI's scope, it's escalated to your team or flagged for follow-up — every call has a defined outcome.
If it doesn't cover its plan fee in 30 days, we refund that fee.
If LunaFront doesn't book enough in your first 30 days after go-live to cover your monthly plan fee, we refund that month's plan fee. The one-time $299 setup fee is not refundable.
Prefer to talk it through? Book a free consultation.