Every call ends with a defined outcome — none fall through. When a caller asks something outside what LunaFront is set up to handle, the call is escalated to a human on your team or flagged for prompt follow-up, based on the rules you choose during setup.

You decide where those handoff points are. The AI handles the routine, high-volume work — booking, intake, common questions — and knows exactly when to pass the baton instead of guessing.

Yes, it's AI — and we believe in being upfront about that. What matters is that it's natural, warm, and easy to talk to. Most callers simply experience a front desk that picks up fast, knows your services, and books them in without hold music or voicemail.

We think that's a feature, not something to hide: an AI that's pleasant to deal with, answers every call quickly, works around the clock, and never has an off day. The best way to judge it is to hear it yourself — that's exactly what the demo call is for.

An answering service takes a message. LunaFront books the appointment — that's the difference that shows up in your calendar.

But the bigger difference is that LunaFront is built around your practice. The scripts, the intake questions, the booking rules, the way it handles specific services — all of it is configured specifically for you, not pulled from a generic template. A shared answering service reads the same script for every business they cover. LunaFront speaks in your practice's voice and follows your logic.

And it's never locked in. If you want to change how a call is handled — adjust a script, add a service, change a qualifying question — you tell us and we update it for you. You get a system tailored exactly the way you want, without having to manage any software yourself.

It's simple and it's in writing: if LunaFront doesn't book enough in your first 30 days after go-live to cover your monthly plan fee, we refund that month's plan fee. It covers the plan fee only — the one-time $299 setup fee is not refundable.

It's an ROI guarantee, not a satisfaction survey — the bar is whether it covers its plan fee. We offer it because that's the outcome we're confident it delivers.

From signed agreement to live system is five business days. We configure your intake flows, booking logic, and call handling in your practice's voice — there's no software for you or your staff to learn.

You hand us the details of how your front desk should work; we build it. Higher tiers include a live setup call and a dedicated configuration review so it's dialed in exactly how you want before it goes live.

In almost all cases, yes — and the best part is you don't have to set any of it up. Because LunaFront is fully managed, the integration work is ours, not yours. During onboarding you tell us what you already use to schedule patients and track their information, and we configure LunaFront around it so that booked appointments land directly in your calendar — entered the way your own front desk would enter them, with the details you need.

We designed it this way on purpose. Most tools ask you to change how you work to fit the software; LunaFront does the opposite. There's nothing for you or your staff to install, log into, or learn. Your existing scheduling stays your source of truth — LunaFront simply feeds it, around the clock, so a call at 9 PM shows up as a booking by morning without anyone lifting a finger.

If you use a less common or custom system, that's exactly the kind of thing we confirm on your consultation, before you ever commit — so you know the fit is solid up front. And because we manage the configuration on your behalf, you're never stuck: if your booking rules change, you add a service, or you switch systems down the road, you tell us and we update it for you. No migrations, no re-learning, no software project on your plate.

Plans are month-to-month — no long-term contract required. Between that and the 30-day guarantee on your first month's plan fee, the risk of trying LunaFront sits with us, not you.