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SolutionsAppointment booking

From first ring
to booked appointment.

Answering the phone is half the job. Luna Front finishes it — capturing the details, following your booking rules, and putting the appointment on your calendar, around the clock.

BooksReschedulesConfirms

Messages aren't bookings

Why taking a message still loses the appointment.

A message is not a booking

Answering services take messages. Messages need callbacks, and callbacks race the caller's next search.

Booking rules live in someone's head

Consult-first services, deposit policies, who a caller can ask for — when only your best staffer knows the rules, the phone depends on them.

Rescheduling eats your desk's day

Every change is a call, a hold, a calendar hunt. It's necessary work that steals time from the people in front of you.

First ring to booked

Your booking rules, followed on every call.

1

Configured to your booking logic

Your services, your team, hours, and rules — set up during onboarding, followed on every call.

2

Captures and confirms

It gathers exactly the details you require and confirms them with the caller before anything lands on your calendar.

3

Reschedules and cancels too

Changes are handled in the same call — reschedule-first, so the slot stays filled instead of going empty.

4

Confirmations that stick

The caller picks text, email, or both, and the confirmation goes out that way — so the appointment exists in their pocket, not just your calendar.

Booking questions

How appointments actually land on your calendar.

It books into the calendar and systems you already run — the integration work is ours, not yours. Your front desk is live and answering calls within 5 business days; text messaging activates on carrier approval, typically 10–14 business days after we receive your EIN. There's nothing for your team to install or learn.

It follows the rules you set — services, durations, who can be booked, and required details — and confirms with the caller before booking. Anything outside those rules is flagged for your team instead of guessed at.

Where your policy requires one, it can text the caller a secure payment link — card numbers are never read or stored over the phone.

See all questions →

If it doesn't cover its plan fee in 30 days, you aren't charged it.

Your first plan fee isn't charged until 30 days after go-live — and only if Luna Front booked enough in those 30 days to cover it. If it didn't, that month is never billed. The one-time $299 setup fee is charged at signup and is not refundable, so the most you can be out is that $299.

No lock-in

Every plan is month-to-month. Cancel any time, no cancellation fee.