Industries · Dermatology
High demand shouldn't mean
a phone nobody can reach.
Dermatology practices field relentless call volume — new patients, follow-ups, reschedules, cosmetic inquiries — often with booked-out schedules and a front desk stretched thin. Luna Front answers all of it, at once, around the clock.
The Reality
Why the phone loses in a dermatology practice.
Volume swamps the desk
When demand is high, the phone queue grows and callers bail. The busiest practices lose the most calls — precisely because they're busy.
Medical and cosmetic calls mix
A mole-check request and a cosmetic consultation inquiry need different handling — but both deserve an answer, and each books differently.
Booked-out isn't a reason to hang up
Even when the next opening is weeks away, the caller should be captured, booked, and offered the earliest slot — not lost to a busy signal.
How Luna Front Handles It
Configured to your specialty, run for you.
Absorbs the volume
Several calls at once, no queue, no hold music — every caller gets answered immediately.
Sorts medical from cosmetic
Your visit types and booking rules decide how each inquiry is handled; Luna Front applies them consistently and flags what you want flagged.
Books, reschedules, refills
Appointments land in your schedule; cancellations are handled reschedule-first so openings refill instead of aging.
Routes clinical concerns
Symptom questions and urgent concerns follow your escalation protocol — Luna Front never gives medical advice.
If it doesn't cover its plan fee in 30 days, you aren't charged it.
Your first plan fee isn't charged until 30 days after go-live — and only if Luna Front booked enough in those 30 days to cover it. If it didn't, that month is never billed. The one-time $299 setup fee is charged at signup and is not refundable, so the most you can be out is that $299.
No lock-in
Every plan is month-to-month. Cancel any time, no cancellation fee.
Dig into the solutions
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