Industries · Dermatology
High demand shouldn't mean
a phone nobody can reach.
Dermatology practices field relentless call volume — new patients, follow-ups, reschedules, cosmetic inquiries — often with booked-out schedules and a front desk stretched thin. LunaFront answers all of it, at once, around the clock.
The Reality
Why the phone loses in a dermatology practice.
Volume swamps the desk
When demand is high, the phone queue grows and callers bail. The busiest practices lose the most calls — precisely because they're busy.
Medical and cosmetic calls mix
A mole-check request and a cosmetic consultation inquiry need different handling — but both deserve an answer, and each books differently.
Booked-out isn't a reason to hang up
Even when the next opening is weeks away, the caller should be captured, booked, and offered the earliest slot — not lost to a busy signal.
How LunaFront Handles It
Configured to your specialty, run for you.
Absorbs the volume
Several calls at once, no queue, no hold music — every caller gets answered immediately.
Sorts medical from cosmetic
Your visit types and booking rules decide how each inquiry is handled; the AI applies them consistently and flags what you want flagged.
Books, reschedules, refills
Appointments land in your schedule; cancellations are handled reschedule-first so openings refill instead of aging.
Routes clinical concerns
Symptom questions and urgent concerns follow your escalation protocol — the AI never gives medical advice.
If it doesn't cover its plan fee in 30 days, we refund that fee.
If LunaFront doesn't book enough in your first 30 days after go-live to cover your monthly plan fee, we refund that month's plan fee. The one-time $299 setup fee is not refundable.
Dig into the solutions
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